Service Request
Something needs attention? Share your product details and a photograph, and we’ll help you with the next step.
Request service
CustomerSupport
Care that continues, long after your purchase.
Product Registration
Register your Aquant product with your purchase invoice and dealer details.
Register your productHow do I schedule a service call or installation guidance request?
Call our toll-free helpline 1800 267 7797 between 10 am and 6 pm, Monday to Saturday, or email customer.care@aquantindia.com.
You can also submit a service request online.
What is covered under warranty?
Our warranty is a service warranty: an Aquant service technician will visit your site free of cost. Coverage runs up to a maximum of 10 years, depending on the product category.
Consumable spare parts are chargeable. Physical damage from incorrect installation, improper handling or misuse is not covered.
How do I check the warranty period of my product?
The warranty period varies by product and can run up to 10 years. It starts from the date of the dealer’s invoice, not the date of installation.
See the Aquant Warranty Card 2026 for product-specific terms.
What is installation guidance, and how many complimentary visits are included?
Installation guidance is a supervisory visit, strongly recommended for multi-function shower systems and diverters. Aquant or its authorised service representative guides your technician, plumber or interior architect through the correct installation sequence.
Three complimentary visits are provided per customer site, regardless of how many Aquant products were purchased. Additional visits carry a visit charge determined by Aquant or its authorised service representative.
What is the response time for service calls and installation guidance?
Aquant or its authorised service representative will contact you within 48 hours of your request.
Outside authorised dealer municipal limits, the customer bears travel expenses for service personnel and transportation costs for the product, spare parts or components. These service calls are completed within 5–6 working days.
Service is not provided on Sundays.
What do I need to avail product warranty?
Your original sales invoice is required as proof of purchase for warranty claims or requests.
Visit charges apply if proof of purchase is not presented during the technician’s visit.
What if I have lost my original sales invoice?
A service technician can still visit your site for repairs or spare-part replacement. A site visit charge of ₹550 applies.
Spare parts are chargeable and will only be replaced with your approval.
What should I do if I find a defect after dealer delivery?
Our products undergo quality-control checks before delivery to dealers. If you find a defect, report it before installation.
Free replacement or repair claims for these defects cannot be provided after installation.
Where can I find cleaning and care instructions?
Care instructions are printed on the warranty card packed with every product. Follow these recommendations carefully, as damage caused by poor maintenance is not covered under warranty.
You can also visit our Care & Maintenance page.